Once your wholesale account is approved, your website login will be updated to show your wholesale prices.
You can place orders normally, for delivery to your premises, or for direct delivery to your customers. You will need to place one order per delivery address. We do not use your customer contact & delivery details for any other purpose than delivery.
You can set your company name and logo for printing on the invoice, as well as your sale prices.
You will only be billed your wholesale price, and payment is via Credit Card or Paypal for Dropshipping orders and bank transfer for Wholesale orders.
Your order status can be tracked through the normal website login, and any specific questions by phone or email.
Delivery will default to our same lowest-cost consumer dispatch methods unless otherwise requested.
Cancellations & Refunds
If you wish to change or cancel an order, please contact us as soon as possible, as changes and cancellations can only be made prior to your order moving to dispatch.
Orders that have already moved to dispatch can no longer be changed or cancelled. However, if you need to return an item, please contact us.
Refunds are processed Monday to Friday 9am to 5:30pm GMT/BST (excluding bank holidays). We will make every possible effort to refund returns and cancellations received at these times on the same day. Returns and cancellations received outside of these times will normally be refunded on the next working day.
Refunds will be sent back to the original payment method and should appear in your account within 3 business days. If the original method of payment is no longer available or active, then a credit note will be issued.
Our pricing is always calculated to give you the lowest cost options, with bulk-buying discounts, voucher codes and economies-of-scale savings. Plus, dispatch and delivery services options to help you balance your priorities between lower costs and speedy delivery. You can read more in the full article on how we calculate Pricing.